Adoption is not the finish line. The gap between using AI and changing how work gets done is what limits your return. See how teams close it, role by role, in the flow of work.
AI transformation is accelerating, yet adoption alone has not moved decision quality, speed, or business outcomes. This session reframes AI fluency as a performance mandate. Discover how your teams can close the real gap from simply using AI to changing how the work gets done through practice and behavior change, turning transformation into measurable results.
During this session, Tom Kupetis, Partner and Executive Vice President at St. Charles Consulting Group, and Dani Silver, SweetRush Solution Architect, will examine why AI adoption often falls short of real impact and how leaders can build fluency in the flow of work that turns AI access into measurable business performance.
In this session, you will:
• Diagnose the behavior gap that keeps AI adoption from showing up in business outcomes
• Distinguish between surface use and fluent use across real roles, from sales to HR to analysts
• Apply a continuum model that builds fluency on live work, not in a one-time course
• Measure what matters: reach, application, and performance, not completion rates
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