Gamifying Hospitality Training

Customer Service Training

3D Avatars
3D Avatars
Branding
Branding
Learning Game
Learning Game
Mobile
Mobile

Challenge

Our client, a leading restaurant chain, needed a learning solution that could be rolled out enterprise-wide, to teach staff the sometimes subtle ways they can make a customer’s experience exceptional and keep them coming back.

open-quote-png

This is by far the best learning tool that we’ve ever had access to. Team Members are loving playing it and want you to expand it and add more levels.

-Restaurant Manager

close-quote-png
triple-r-logo-png

Solution

Guest Central allows servers to practice specific skills (recommending menu items, reassuring that orders are on their way, recognizing their unique circumstances) in a safe environment.

RedRobin_Examples

Native iPad App

  • Used on the floor, fits into the learner’s day and unpredictable ebb and flow of guests.
  • Multiple game mechanics – levels, points, a mood meter, a final score translated to a tip percentage.
  • Engaging and even addictive!
RedRobin_Ipad

Results

results-icon-1-png

Fun and addictive game deployed as a native iPad app to nearly 7,000 learners.

equips_servers

Equips servers and bartenders with the skills and behaviors to create customized experiences for every customer.

improved_scores

Tremendously positive response from learners and managers, improved survey scores, and thousands of coaching hours saved.

awards-png

Guest Central has been recognized by the Brandon Hall Group (game/simulation and mobile learning categories), Serious Games Association, Davey, and Omni awards.

Guest Central is a poster child for mobile apps and gamification in training.

It’s simple to play, engaging, and speaks directly to the target audience in way that is relevant to them.

It’s appropriate and effective, and the ROI validates its upfront costs.

Game on!