WE LISTEN, CONSULT, SOLVE
We want your first introduction to SweetRush to set us apart, so we put you in the capable hands of an experienced consultant, not an order-taker.
Every day, our Solution Architect team embraces fascinating client challenges, each with unique business drivers, learners, and constraints. We provide engaging capabilities demonstrations, ask the right questions, give you options, frame up effective learning solutions, and put you on the road to success. We work hard to provide you and your team with clear, concise project plans and proposals so you have a crystal-clear view of the path forward. As ambassadors of our culture of caring, we represent the depth of experience, expertise, creativity, strategy, and innovation you’ll find on our team. We are always here to help!
Thought Leader: Erin Krebs- Director of Client Solutions
Director of Client Solutions
As director of client solutions, Erin heads up our talented Solution Architect Group. She brings a whip-smart ability to capture the big picture and the details, and then craft solutions that are better than you imagined. Erin holds a master’s degree in learning systems design and development, and is a certified professional in learning and performance. She’s both a speaker and author on numerous topics, specializing in learning techniques for Millennials. Bringing expertise in both instructional design and project management, she’s the ultimate consultant for your projects. Erin asks the questions you hadn’t thought of yet, and answers the ones you have with a calm clarity. She’s creative, and yet practical — which is why she enjoys both cake decorating and running (a perfect fit, she says!). With Erin on the case, you can be sure to get an innovative solution that really does work for your audience, your resources, your timeline, and your budget.
AVOID THESE COMMON RFP PITFALLS!
Provide a detailed organizational structure for the response, and identify specific points the vendor should cover in each section.
Allow your vendor-partners to ask questions during the process. They may not fully understand the requirements and need clarification.
Be sure you’re giving your vendor-partners enough time to respond! Two weeks is a reasonable time for responses; provide more if you’re issuing a Request for Information (RFI) with many general questions or a larger Request for Proposal (RFP).
apples and oranges
from different vendors, making it hard to compare their offerings.
Allow opportunities for open-ended responses and elaboration. Simply providing a table to fill in a budget estimate won’t allow you to see what each vendor is offering.
Provide budget guidance, or ask for different options at different price points. No matter how creative the solution is, it’s a non-starter if it doesn’t fit in your budget.
Be as specific as possible about the core requirements, such as your preferred delivery modality and seat time. Then provide space for vendors to submit other supporting ideas.
If you have a large group of reviewers, designate a core team to review the responses and report back to the larger group.
Articulate the criteria by which responses will be judged, and consider developing a point scale. Communicate these criteria within the RFP so vendors can organize their responses to simplify scoring or your reviewers.
Identify the primary stakeholder who can make the ultimate decision if there is a conflict of opinion.
Offer training sessions prior to each RFP release to ensure that your internal staff and vendors know how to use the system.
Provide regular opportunities for your internal staff and vendors to provide feedback on the stumbling blocks they faced when utilizing your system.
After the project is awarded, meet with the companies who did not win and tell them why. Be candid—was it the price, solution, or the quality of the response? The brief amount of time you spend will be invaluable to future vendor-partners.